I've been scammed
If you fall for a scam (i.e. suffer monetary loss or loss of personal information), take the following steps to protect yourself from further losses, and help prevent other victims from being scammed.
Contact your bank immediately
If your bank account or credit card has been compromised, the bank can take immediate actions to prevent further monetary loss.
File a police report
File a Police Report online or
in person at the nearest Neighbourhood Police Centre or Neighbourhood Police Post.
For urgent assistance, call 999. To report scams, you may share information
with the Police via the Police Hotline at 1800-255-0000 or online through
the I-Witness e-Service.
Inform contacts and secure accounts
If your online account (e.g. email or social media) is compromised, promptly
inform all your contacts and report the incident to the relevant email
service provider or social media platform.
If you still have access to your account, immediately change your password.
Also consider turning on two-factor or multi-factor authentication if you
have not already done so.
Report to platform administrators
For e-commerce related scams, apart from filing a police report, it is important to also report the incident to the platform administrators. This lets the platform swiftly take action against the fraudulent seller’s account. When making the police report, include as much information as possible, such as the scammers’ WhatsApp numbers and account details, along with information and screenshots of the fraudulent posts (e.g. Instagram/Facebook/TikTok advertisements or listings/Instagram stories).
Remain vigilant against repeated advances from scammers. Some may exploit their victims' vulnerabilities by impersonating authorities in an attempt to scam them again.
Require more assistance?
Experiencing a scam can be distressing. Seek support from family and friends by sharing your experiences. If you require more support during the investigation process, we have a range of support options available for you.
Download the Anti-Scam Resource Guide for information on the investigation process for scam cases and resources available to support you.