Call our helpline

The ScamShield helpline (1799) is designed to assist with scam-related enquiries. You can use the helpline to:

• Get directed to your bank if you're a victim of a scam

• Check if something is a scam

• Receive advice on how to protect yourself from scams

The ScamShield Helpline can directly connect you to seven banks if you're a victim of a scam. These banks are:

• DBS/POSB

• UOB

• OCBC

• Citibank

• Maybank

• Standard Chartered

• HSBC

The ScamShield Helpline is specifically for scam-related enquiries. Please refrain from calling the helpline for matters unrelated to scams.

No, the ScamShield helpline cannot make police reports. If you need to file a police report, you can do it online at https://eservices1.police.gov.sg/phub/eservices/landingpage/police-report.

For updates to your case, you can contact the IO from 8.30am to 6pm on Mondays to Thursdays, and 8.30am to 5.30pm on Fridays (excluding public holidays).

You can also call the respective division’s Investigation Branch Call Centre (IBCC). The contact number will be provided to you in an acknowledgement letter/email that was sent to you within seven working days after you reported your case. If urgent police attention is required, please call '999'.

No, we are unable to provide any updates pertaining to frozen bank accounts.

If you need a bank account to receive my salary or to make payment of goods and services or other bona fide transactions for reasonable living expenses or existing legitimate GIRO payment obligations you can considering the following:

• To continue receiving your salary, you may wish to consider having it credited to another bank account which is not frozen. You may also consider opening a new bank account either with the same bank or another bank.

• Persons whose bank accounts are frozen as a result of being recipients of suspected criminal proceeds can make an application to the courts to withdraw money for reasonable living or legitimate expenses. Section 35(8) of the Criminal Procedure Code allows the account holder to submit an application to the courts to access their funds for the payment of basic expenses, including any payment for basic sustenance such as food, rent, the discharge of a mortgage, medicine, medical treatment, taxes, insurance premiums and public utility charges, amongst others.

If you are overseas, call +65 6390 8379 to access the ScamShield Helpline.

You are encouraged to report a scam through the ScamShield app.